The other day in one of my workshops someone asked “What is the difference between Lean & Six Sigma and TQM?” And my instant reply was “TQM is like Yoga whereas Lean & Six Sigma are like an Asana (one posture in Yoga)”
Let me explain briefly:
Adopting Total Quality Management (TQM) can revolutionize an organization’s operations and overall business approach. While Lean and Six Sigma are fantastic problem-solving tools, TQM offers a holistic way to run a business, encompassing problem-solving and much more.
At its core, TQM prioritizes the customer 👥 and society 🌍, fostering a powerful connection between strategy and the company’s mission and vision. It seamlessly integrates strategy execution through effective policy 📜 and daily management 📅. This comprehensive approach engages all employees and partners, ensuring that everyone is aligned with the organization’s goals.
Most importantly, TQM underscores that quality is everyone’s responsibility 🛠️. By embracing TQM, organizations can achieve long-term success through continuous improvement 🔄 and a steadfast focus on customer satisfaction ✨.
Please confinue to message your questions and suggestions – we love them !!
